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Contact the transport company
You get in touch by phone with one of the transport companies we work with to deliver the parcel you want to return.The courier companies we work with are ONLY the General Post Office. Therefore, in order to avoid the shipping charge, you must return your parcel by choosing one of the above cooperating transport companies. Alternatively, you can deliver the parcel in person at the store closest to you, one of the above courier companies.The transport company receives the returned parcel without any charge for you, with a shipping charge to the company FratelliPetridi (valid only for orders within Greece). The company Fratelli Petridi does not cover the shipping costs for changes outside Greece.
Product change
You return the product you want to change, making sure it is placed in its original packaging & in a suitable wrapper before delivering it to the courier company. The returned product must be adequately protected during transport, so as not to suffer any damage. The responsibility for the transfer of the return until its receipt by the company Fratelli Petridi rests with the sender. The returned product must be in excellent condition, not used or soiled, no label removed and no damage. The returned product should include the relevant document which will contain the necessary information for the change (with which product you want to change the returned product, as well as the necessary data for the shipment of the new parcel). In this case, the purchase receipt does not need to be included in the return package. Product changes can also be made in stores.
The shipping address of the returned parcel is:Fratelli PetridiErmou 18PC 10563AthenaTel: 211 199 1916Note: E-shop (In the voucher comments)
Important note
From the moment you deliver your parcel to the courier company it takes 1-2 working days for it to be received by the FratelliPetridi company and the change process to proceed. After completing this process, it again takes 1-2 working days to receive the package with the new product (the duration of the transport depends mainly on the place where you live).
In case you want to get in touch with our online store, call 211 199 1916.
PRODUCT WITHDRAWAL PROCEDURE
If for any reason you want to return your order, you have the right to do so, in order to request a refund, strictly within fourteen (14) calendar days from the date of purchase. However, during the refund process, it should be clarified that from the amount of money that the company Fratelli Petridi has to return to the customer, the money spent for the transfer of the canceled order is deducted, ie the amount of 8 (eight) euros.
If the product you ordered has a defect, Fratelli Petridi is obliged to replace it at no charge to you. *
In any case of the above, it is necessary to contact 211 1991916 in order to be instructed on the steps of each process.
If you wish to return the product you purchased from the Fratelli Petridi online store, the following conditions must be met:
• The product must be in excellent condition, not used, no label removed and no damage.
• The product must be placed in its original packaging and returned with all the documents that accompanied it upon delivery, including - necessarily - the proof of purchase you received.
In case of product return, the refund is made in one of the following ways:by canceling your credit card bill orby refund by deposit in a bank account or-with refund to paypal.
* It is worth noting that if recurring returns occur or in the event that the company Fratelli Petridi realizes, in its sole discretion, that the customer abuses the right of return or acts in bad faith, he has every right to refuse the return of the product. Shipping costs for returns of orders sent outside Greece are borne by the customer.
Finally, Fratelli Petridi reserves the right to cancel or modify its return policy at any time by posting the relevant new terms and conditions on www.fratellipetridi.com.
Shipping costs for Greece
The company Fratelli Petridi offers free delivery throughout Greece.
The Courier company we work with is Geniki taxydromiki
If you have chosen cash on delivery as a payment method, you pay in cash upon receipt of the order with an extra cash on delivery charge of € 2.50.
The estimated time for receiving your order is 1-5 working days.
Orders in Cyprus and abroad are usually delivered in 4-8 working days.
Shipping costs for Cyprus and Abroad
Shipments to Cyprus and abroad are charged with shipping costs of 26 € per order and are transported by the Hellenic Post as a registered parcel in your name. (The value may change on a volumetric basis)
Secure payment by credit card
In this case, go to a page where you have to enter your details and those of your debit or credit card. After the order amount is charged, a temporary receipt will be sent to you via email, while the regular receipt will come with the order package. Credit card payment is completely secure as Secure Servers are used by banks to make such transactions.
By paying in this way the package - your shoe is sent free of charge, ie without any additional charge upon receipt. You have paid for it and you just expect it from the courier we work with ...
Installment payment
You can buy products in monthly installments through your credit card, if supported by the issuing bank of your card, using up to 6 installments depending on the total amount of your order. From 50 € to 100 € up to 3 installments. From 100 € and up to 6 installments.
Cash on delivery, cash on delivery
In this case the payment is made with the delivery of the goods to the place you have specified at the completion of your order, when the courier we work with delivers the parcel - shoe then you will pay the value of your order.
Paypal
It is the secure payment method that can be used instead of your credit-debit card. It works via an email with which you have a Paypal account and helps you make secure payments on your online purchases.
3 interest-free installments. No expenses. Pay in 3 interest-free installments and split the cost. No expenses. Add to your shopping cart. At check-out, choose payment in 3 interest-free installments Enter your debit or credit card details. Pay in 3 interest-free installments. The first installment is paid upon completion of the order and the remaining 2 are charged automatically every 30 days
Payment methods - Greece
Orders from Greece can be paid by cash on delivery, card payment, Paypal and Klarna
Payment methods - Cyprus / Foreign countries
Orders can be paid by a card (credit / debit) and Paypal.
Our website with the domain name www.fratellipetridi.com is the online store for the sale of products through the Internet of the company under the name AFOI PETRIDI OE, based in Thessaloniki, Tsimiski no.12,tel. 211 199 1916 , email: support@fratellipetridi.com(Tax Identification Number: 082928799, Tax Office: A ' THESSALONIKIS, GEMI No.: 57979704000)
When you make a purchase from us or use the services we offer, you trust us with your data. That's why you & your date is a priority to us. Our Company Privacy Policy provides detailed information on when and why we collect your personal data, how we use and process it, how long we retain it and finally, under what conditions we can we share them with others.
When you visit one of our points of sale (eg shops, websites, social media), we ask you to provide us with some information about you. This information may include: - Personal information such as name, address, e-mail address, telephone number and other contact information. This data is collected when purchasing a product from our stores or with your first registration in our online services, e.g. when you do a market research, a comment on social media pages (Facebook, Twitter, YouTube), you participate in one of our contests, etc. - Account information, such as usernames and other identifiers or credentials used to access our online services. - Πληροφορίες συσκευής. - IP address and data Cookies. - Location. Cases in which we ask you to provide us with your personal data: - When you buy products in our stores or through our call center. - When you register to use our online services. - When you request to receive updates on marketing promotions. - When you participate in one of our contests or when you complete one of our customer surveys. - When you register in our rewards programs. - When submitting requests.
We process your personal data for specific purposes, including: - processing orders and payments for products and services you have purchased or for a refund. - - promotions regarding our products and services or with services offered by our partners and which we believe you may be interested in, in case we have received your consent to contact you. We may use and process your personal data, provided you have given us your consent to the following: - notification when a product is available again - to contact you via email or text message about our products and services, contests, offers, promotions or special events. - for your reward, in the context of participation in the Company's reward programs.
We may use and process your personal data, where necessary based on our legitimate interests as a business for the following purposes: - to provide support to our customers, to respond and contact you regarding your requests - answer questions, complaints, requests and comments - contact you about your orders & purchases - provide you with material that interests you and navigate our sites - be informed about promotions (on which we rely on your consent), e.g. customise communications or send targeted messages through social networks and third-party platforms - conduct some data analysis, including consumer research, trend analysis and economic analysis - help us understand more about you as customers, about the products and services you consume, about the way you consume and shop them, so that we can better serve you - operate, evaluate and improve our activities, including developing new products and services, determining the effectiveness of our sales, marketing and advertising efforts, analyzing and improving products, offers, promotions and electronic services and other technologies - comply with your requests in connection with the exercise of your rights (for example, when you ask us not to contact you for marketing purposes, we will keep this file in the removal lists so that we can comply with your request) - use or disclose your personal information (for example in relation to an investigation by a public authority), where we have a legal right or duty - for the protection, detection and prevention of fraud and other criminal acts, claims and other obligations - for network and information security, in order to take measures to protect your information from loss, damage, theft or unauthorized access.
We will use your personal data to comply with our legal obligations, such as: - to locate you when you contact us - to verify the accuracy of the data we hold about you - to assist a public authority, e.g. police.
We will use your personal data for your own "benefit" for example: - we may need to contact you if there is a potential risk to your safety from a product you purchased or to withdraw. - we use automated information for purposes such as: 1. personalization of the experience of our visitors in our services through internet 2. providing material (including advertising) tailored to your interests and the way you browse our services online 3. the proper management of our business. 4. We use this information to help diagnose technical issues and problems related to our services, to manage online services, to locate users of our services online, to target advertising and to collect demographic information for you. We use automated information to determine usage patterns and how we can tailor our services to better meet your needs. - We may use the information we obtain about you in other ways, of which we inform you at the time your data is collected, so that we can tailor our services to better meet your needs.
The Company may share personal information within. Employees of the company receiving this information may not use or disclose the information except in cases of consent.
We work with providers, suppliers, who can process your personal data on our behalf, but provided that they comply with the security rules regarding the protection of personal data. We only share information that allows them to provide their services to us or to facilitate the provision of their services to you. For example, some of our service providers place ads for our products and services as well as for the products of our partners, suppliers and third parties. Provided that you have given your consent and agree to be informed of our promotions, you may see an online advertisement that we have placed on the sites you visit or on the interactive services you use.
We may in some cases transfer your personal data to other organizations. For example: - If we are asked for example by a public or regulatory authority such as the police or the Ministry of Labor, then we are obliged under the codes of conduct to transfer your personal data. - We can share information with anti-fraud prevention organizations to avoid possible such actions (eg Cybercrime Prosecution) - Responding to requests from individuals (or their representatives) seeking to protect their legal rights or the rights of others.
When you register as our client, we use the information you provide to us for various reasons: - to inform you about our latest products, services or offers - to contact you if we need to receive or provide you with additional information - check every now and then that you are satisfied with our products and services. We may use your personal data to send you marketing messages, if we have your consent or a specific reason e.g. to notify you of a recall of a product you have purchased. So if you have agreed to this, it can be done through a post, via email, text messages, social media. We can also promote products or services with notifications and ads through applications. This is when we have a business or commercial reason to use your information even though we will always give you the opportunity to oppose marketing. We may ask you to confirm or update your personal information if you purchase new products or services in the future. We will also ask you to do this if there are changes in the law, regulation or structure of our business. We collect statistics on email opening and clicks using industrial technologies to help us monitor and improve our online newsletters. You can unsubscribe from general shipping at any time by clicking the unsubscribe link at the bottom of any of our emails. Please note that if you opt out of receiving marketing messages from us, we may continue to contact you about your account, customer surveys and contests that you may have expressed interest in.
According to the law for the protection of natural persons against the processing of personal data and for the free movement of data, you have the opportunity to exercise the following rights:
You have the right to receive information about what data we have collected, for what purpose we have collected it and for how long we will keep it.
You have the right to ask us to correct any inaccurate information about you or even to complete additional information about you.
You have the right to ask us to restrict or even exclude the processing of your personal data if you dispute the accuracy of the information we hold about you, if you realize that we are processing your data illegally or if you no longer wish to receive product promotions and our services.
You have the right to request that we transfer your personal information to another organization for you.
Finally, you have the right to ask us in writing to delete your personal data, when it is no longer necessary in relation to the purpose for which it was collected, if you wish to withdraw your consent to their processing and if your data is processed illegally. violating the Privacy Policy. If you wish to exercise these rights, please contact us: - By sending an e-mail to: info@fratellipetridi.com - By letter to the address: TSIMISKI 16 54624 THESSALONIKI, GREECE Make sure you have all the necessary documents attached to your application. Your request will be processed within 30 days from the date of receipt of the request, however, this can be extended up to two months when a request is complex or numerous. Note: We inform you that the request is free of charge.
We will keep your personal data for as long as you are a customer of FRATELLI PETRIDI. Once you have ceased to be a customer, we may retain your data for up to 5 years two years from the date of sale five years after your last purchase in which we used your personal data. However, we can retain your data for more than 5 years if we can not delete it for legal, tax or technical reasons. We may also retain them to notify you of any product recalls. In this case, we will ensure that your privacy is protected and used only for these purposes. In addition, we do not keep personal information in an identifiable form for longer than necessary. Finally, we will retain your data for as long as we have active consent for the reasons given.
FRATELLI PETRIDI uses technical and organizational security measures to protect your personal information from loss, destruction and any unauthorized access by third parties.
We use social media such as Facebook, Google, YouTube, Instragram and Twitter. This way data can be retrieved. If you're logged in to one of these, the network may associate your site visit with the user account. If you are a user of a social network and you do not want the data recovered from your visit to our sites to be combined, you must first log out of your social network before logging in to them.
You have the right to complain to the Personal Data Protection Authority, if you are concerned about the way we have processed your personal data, visit the website for more details at: http://www.dpa.gr/
We may review this policy by posting an update on our website or by contacting you by email. This policy has been revised on 24/05/2018.
Www.fratellipetridi.com is an online store selling products and services via the Internet created by the company under the name "PETRIDIS", based in Thessaloniki. The following terms and conditions will apply to the use of the online store under the PETRIDIS brand, which can be found at www.fratellipetridi.com. Every user who enters and uses the services of the online store is considered to consent and unconditionally accepts the following terms expressed herein, without exception. If a user does not agree with these terms, then he must refrain from using the online store and from any transaction with it.
PETRIDIS reserves the right to freely modify or revise the terms and conditions of transactions from the online store, whenever it deems necessary, and undertakes the obligation to inform consumers of any change, through the pages of this online store. Contracts through the online store can be drawn up in the Greek language.
PETRIDIS is committed to the accuracy, truth and completeness of the information provided in the online store, both in terms of the identity of the company and the transactions provided through the online store. The company, in the context of good faith, is not responsible and is not liable for errors due to inadvertence when entering electronic data in the store.
PETRIDIS in the context of its transactions from the online store is not responsible for further damages that may arise from the execution or non-execution of orders or from the delay of execution, for any reason. The online store with the brand PETRIDIS can not provide any guarantee for the availability of the products, but undertakes to inform the customers in time about the non-availability. The online store provides the content (eg information, names, photos, illustrations), products and services available through the website \ "exactly as they are \". In no case is PETRIDIS liable civilly or criminally for any damage (positive, special or negative, which indicatively and not restrictively, divisively and / or cumulatively consists in loss of profits, data, lost profits, monetary satisfaction, etc.) that may a visitor to the online store or a third party for reasons related to the operation or not and / or the use of the website and / or inability to provide services and / or products and / or information available from him and / or from any non- permitted third party interventions in products and / or services and / or information available through it.
All content in the online store, including badges, badges, images, graphics, photos, drawings, texts, etc. are the intellectual property of PETRIDIS and are protected under the relevant provisions of Greek law, European law and international conventions. It is forbidden to copy, transfer or create a derivative work based on this content or mislead the public about the actual provider of the online store. Reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the content in any way or medium for commercial or other purposes is permitted only with the prior written consent of PETRIDIS or any other copyright holder. The names, images, logos and insignia representing the online store under the trademark Just Petridis or third parties and their products or services are the exclusive trademarks of the COMPANY or third parties protected by the relevant trademark laws. Their appearance on the website should in no way be construed as a transfer or assignment of their license or right of use.
Users agree and undertake not to use the online store under the Just Petridis trademark for: COMPANY or any third party either infringes on the confidentiality or confidentiality of any person's information. . 3. posting, publishing, e-mailing or otherwise transmitting any content for which users do not have the right to transmit in accordance with the law or applicable contracts (such as inside information, property and confidential information obtained or disclosed as part of an employment relationship or covered by confidentiality agreements); send, publish, e-mail or otherwise transmit any material containing software viruses or any other code, files or programs designed to interrupt, damage, destroy or equip any functionality software or computer hardware, 6. intentional or unintentional violation of the applicable legislation or regulations, 7. harassing third parties in any way; 8. collecting or storing personal data about other users.
The links in this area will allow you to leave the COMPANY website. The related websites are not under the control of the COMPANY and the COMPANY is not responsible for the contents of any related website or any link contained in a related website, or any changes or updates to such websites. The COMPANY is not responsible for the network broadcasts or for any form of transmission received from any linked website. The COMPANY provides these links to you only as a convenience and the inclusion of any link does not imply endorsement by the COMPANY of the website.
