Privacy policy

At Fratelli Petridi, the online store operated by FRATELLI PETRIDI Α.Ε., the security of online transactions and the protection of our visitors’ and customers’ personal data are among our key priorities. The company is committed to the responsible handling of information provided while browsing and shopping at www.fratellipetridi.com, in accordance with applicable Greek and European legislation.

1. Personal Data Protection

When placing an order through our online store, customers are required to provide certain personal information, such as their full name, email address, contact telephone number, shipping and delivery address, and billing details where applicable. Depending on the nature of the transaction or request, additional information may be necessary to ensure proper customer service.

Personal data is collected and processed for specific and lawful purposes, including order management and fulfilment, product delivery, issuance of the necessary transaction documents, customer communication, handling of returns, and compliance with the company's legal obligations.

The company aims to limit the collection of personal data to information that is appropriate, relevant, and necessary for each specific processing purpose, while respecting users' privacy.

2. Online Transaction Security

The online store www.fratellipetridi.com uses a secure HTTPS connection and SSL/TLS encryption technology to help protect information transmitted between visitors' web browsers and the website.

The company takes steps to implement appropriate technical and organisational security measures designed to protect personal data against unauthorised access, loss, alteration, unauthorised disclosure, or unlawful processing. These measures are intended to reduce the risks associated with using online services and conducting electronic transactions.

Despite the implementation of security measures, no online service or electronic system can guarantee absolute protection against every potential risk.

3. Payment Security

Fratelli Petridi offers customers a choice of payment methods, including credit or debit card, PayPal, Klarna, Shop Pay, and cash on delivery, subject to the options available during checkout.

Electronic payments are processed through the relevant payment service providers and the security procedures they implement. Payment information is processed in accordance with the applicable data protection and security policies of the respective providers.

Further information about available payment methods and procedures can be found on the Payment Methods page of our online store.

4. Sharing of Personal Data

FRATELLI PETRIDI Α.Ε. does not sell customers' personal data to third parties. However, in order to fulfil orders and ensure the proper operation of the online store, certain information may need to be shared with cooperating service providers.

Such recipients may include courier and delivery companies, electronic payment service providers, technical support providers, website hosting and e-commerce service providers, and other partners involved in delivering the relevant services.

Personal data is shared only to the extent necessary for the specific purpose and in accordance with applicable data protection legislation. Personal information may also be disclosed to competent public, administrative, or judicial authorities where required or permitted by law.

5. Newsletters and Marketing Communications

Visitors and customers of Fratelli Petridi may choose to receive updates about new collections, products, special offers, discounts, and other promotional activities of the online store.

Newsletters and promotional communications are sent in accordance with applicable legal requirements and, where necessary, with the recipient's prior consent. Consent to receive marketing communications is not a requirement for making a purchase.

Recipients may request to stop receiving marketing communications at any time by using the unsubscribe option provided in the messages or by contacting the company directly.

6. Compliance with the General Data Protection Regulation (GDPR)

Personal data is processed in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR), Greek Law 4624/2019, Greek Law 3471/2006, as amended and in force, and all other applicable provisions of Greek and European legislation.

The company processes personal data on the lawful grounds provided for by the relevant legal framework, including the performance of a contract, compliance with legal obligations, the data subject's consent where required, or the pursuit of legitimate interests, provided that the applicable legal requirements are met.

Personal data is retained for as long as necessary to fulfil the purposes for which it was collected or for the period required by applicable legal obligations.

7. Users' Rights

Under the GDPR and subject to the conditions established by applicable law, visitors and customers of the online store have the right to be informed about and access personal data concerning them, as well as the right to request the correction of inaccurate information or the completion of incomplete information.

They may also request the erasure of their personal data, restriction of processing, or data portability where the relevant legal conditions are met. They also have the right to object to certain types of processing, including processing for direct marketing purposes.

Where processing is based on the user's consent, that consent may be withdrawn at any time without affecting the lawfulness of processing carried out before its withdrawal.

To exercise these rights, individuals may contact the company by email at support@fratellipetridi.com. The company reviews such requests and responds within the time limits established by applicable legislation. Where necessary, additional information may be requested to verify the identity of the person submitting the request.

Individuals also have the right to lodge a complaint with the Hellenic Data Protection Authority through its official website, www.dpa.gr, if they believe that the processing of their personal data infringes applicable data protection legislation.

8. Further Information and Contact

For more detailed information about the collection, use, storage, and protection of personal data, including the legal bases for processing, recipients of personal data, and applicable retention periods, visitors may refer to the online store's Privacy Policy.

For any questions or requests concerning transaction security or personal data protection, you may contact FRATELLI PETRIDI Α.Ε. through our website at www.fratellipetridi.com, by email at support@fratellipetridi.com, or by telephone at 210 999 4510.