PRIVACY POLICY

Introduction

Our website, with the domain name www.fratellipetridi.com, is the online store for selling products via the Internet of the company named AFOS PETRIDIS O.E., based in Thessaloniki, Tsimiski no. 12, tel. 211 199 1916, email: support@fratellipetridi.com (VAT No.: 082928799, Tax Office: A' THESSALONIKIS, GEMI No.: 57979704000)

Your Security

When you make a purchase from us or use the services we offer, you entrust us with your data. For this reason, you are our priority. Our Company's Privacy Policy regarding Personal Data Protection provides detailed information about when and why we collect your personal data, how we use and process it, for how long we retain it, and finally, under what terms we may share it with others.

Data Collection

When you visit one of our points of sale (e.g., stores, websites, social media), we ask you to provide us with some information about yourself. This information may include:

- Personal data such as name, address, email address, phone number, and other contact details. This data is collected when purchasing a product from our stores or upon your first registration for our electronic services, e.g., when you make a market research inquiry, a comment on our social media pages (Facebook, Twitter, YouTube), participate in one of our contests, etc.
- Account information, such as username and other identifiers or credentials used to access our online services.
- Information about you when reviewing your application for insurance and loans offered by our selected third-party partners, such as employment details, financial status, information derived from identification documents, such as ID, passport, or driver's license.
- Device information.
- IP address and Cookie data.
- Location.

Cases where we ask you to provide us with your personal data:
- When you purchase products in our stores or through our call center.
- When you register to use our online services.
- When you request to receive updates about marketing promotions.
- When you participate in one of our contests or complete one of our customer surveys.
- When you register for our loyalty programs.
- When you submit requests.

How we process your personal data

We process your personal data for specific purposes, including: - processing orders and payments for products and services you have purchased or for refunds.
- promotional activities regarding our products and services or services offered by our partners that we believe you may be interested in, if we have received your consent to contact you.
We may use and process your personal data if you have given us your consent for the following: - notification when a product is back in stock
- to contact you via email or text message about our products and services, contests, offers, promotions, or special events.
- for your reward, as part of participation in the Company's loyalty programs.

Legitimate interest

We may use and process your personal data where necessary based on our legitimate interests as a business for the following purposes:
- to provide support to our customers, to respond and communicate with you regarding your requests
- to respond to questions, complaints, demands, and comments
- to communicate with you about your orders, purchases, or accounts
- to provide you with content that interests you and to navigate our websites
- to be informed about promotional activities (on which we rely on your consent), e.g., to customize communications or send targeted messages through social networks and third-party platforms
- to conduct certain data analyses, including consumer research, trend analysis, and financial analysis
- to help us understand more about you as customers, about the products and services you consume, how you consume and shop for them, so that we can serve you better
- to operate, evaluate, and improve our activities, including the development of new products and services, determining the effectiveness of our sales, marketing, and advertising efforts, analyzing and improving products, offers, promotions, and online services and other technologies
- to comply with your requests regarding the exercise of your rights (for example, when you ask us not to contact you for marketing purposes, we will keep this record in the unsubscribe lists so that we can comply with your request)
- to use or disclose your personal data (for example, in connection with an investigation by a public authority) where we have a legal right or duty
- to protect, identify, and prevent fraud and other criminal acts, claims, and other liabilities
- for network and information security, in order to take measures to protect your information from loss, damage, theft, or unauthorized access.

Compliance with legal obligations

We will use your personal data to comply with our legal obligations, such as:
- to identify you when you contact us
- to verify the accuracy of the data we hold about you
- to assist a public authority, e.g., the police.

For your "benefit"

We will use your personal data for your "benefit", for example:
- we may need to contact you if there is a potential safety risk from a product you purchased or for its recall.
- we use automated information for purposes such as:
1. personalizing our visitors' experience on our online services
2. providing content (including advertising) tailored to your interests and how you browse our online services
3. the proper management of our business.
4. We use this information to help diagnose technical problems and problems related to our services, to manage online services, to identify users of our online services, to target advertising, and to gather demographic information about you. We use automated information to determine usage patterns and how we can tailor our services to better meet your needs.
- We may use the information we obtain about you in other ways, about which we inform you at the time your data is collected, so as to tailor our services to better meet your needs.

How we share your personal data

The Company may share personal information internally. Company employees who receive this information are not permitted to use or disclose the information except with consent.

Our service providers

We cooperate with providers and suppliers who may process your personal data on our behalf, but on the condition that they comply with data protection security rules. We only share information that allows them to provide their services to us or to facilitate the provision of their services to you. For example, some of our service providers display advertisements for our products and services as well as for the products of our partners, suppliers and third parties. Provided that you have given your consent and accept to be informed about our promotional activities, you may see online advertising that we have placed on the websites you visit or on the interactive services you use.

Other organizations and individuals

In some cases, we may transfer your personal data to other organizations. For example:
- If requested, for example, by a public or regulatory authority such as the police or the Ministry of Labour, we are obliged by codes of conduct to transfer your personal data.
- We may share information with fraud prevention organizations to prevent potential such actions (e.g., Cybercrime Unit).
- Responding to requests from individuals (or their representatives) seeking to protect their legal rights or the rights of others.

Marketing

When you register as a customer, we use the information you provide us for various reasons:
- to inform you about our latest products, services or offers
- to contact you if we need to obtain or provide you with additional information
- to check from time to time that you are satisfied with our products and services.

We may use your personal data to send you marketing messages, if we have your consent or a specific reason, e.g. to inform you about a product recall of a product you have purchased. If you have consented to this, this may be done through a post, email, text message, social media. We can also promote products or services with notifications and advertisements through applications. This happens when we have a business or commercial reason to use your information although we will always provide you with the opportunity to object to marketing. We may ask you to confirm or update your personal data if you purchase new products or services in the future. We will also ask you to do this if there are changes in legislation, regulation or the structure of our business. We collect statistics about email openings and clicks using industry technologies to help us monitor and improve our email newsletters. You can unsubscribe from general mailings at any time by clicking the unsubscribe link at the bottom of any of our emails. Please note that if you opt out of receiving marketing messages from us, we may still contact you regarding your account, customer surveys and contests that you may have expressed interest in.

Your Rights

According to the law on the protection of individuals with regard to the processing of personal data and on the free movement of such data, you have the right to exercise the following rights:

Access and Information

You have the right to obtain information about what data we have collected, for what purpose we have collected it and for how long we will retain it.

Correction

You have the right to ask us to correct any inaccurate information about you or even to add additional information about you.

Restriction and objection to processing

You have the right to ask us to restrict or block the processing of your personal data if you dispute the accuracy of the information we hold about you, if you realize that we are processing your data unlawfully, or if you no longer wish to receive promotional messages for our products and services.

Portability

You have the right to ask us to transfer your personal data to another organization for you.

Deletion

Finally, you have the right to ask us in writing to delete your personal data, when it is no longer necessary in relation to the purpose for which it was collected, if you wish to withdraw your consent for its processing and if your data is processed unlawfully in violation of the Personal Data Protection Regulation.
If you wish to exercise these rights, please contact us:
- By sending an email to: info@fratellipetridi.com
- By letter to the address: TSIMISKI 16 54624 THESSALONIKI, GREECE
- Through our store network
Please ensure that you have included all necessary documents with your request. Your request will be processed within 30 days from the date of receipt of the request, however, this may be extended by up to two months when a request is complex or numerous. Note: We inform you that the submission of the request is free of charge.

How long we retain your personal data

We will retain your personal data for as long as you are a FRATELLI PETRIDI customer. After you cease to be a customer, we may retain your data for up to 5 years, two years for obligations from the sale, five years after your last purchase during which we used your personal data. However, we may retain your data for more than 5 years if we cannot delete it for legal, tax or technical reasons. We may also retain it to inform you of any product recalls. In this case, we will ensure that your privacy is protected and used only for these purposes. In addition, we do not retain personal information in an identifiable form for longer than necessary. Finally, we will retain your data for as long as we have active consent for the purposes for which it was given.

Security measures

FRATELLI PETRIDI uses technical and organizational security measures to protect your personal information from loss, destruction and any unauthorized access by third parties.

Social media

We use social media such as Facebook, Google, YouTube, Instagram and Twitter. In this way, data may be retrieved. If you are logged in to one of these, the network may match your visit to the website with the user account. If you are a user of a social network and do not want the data retrieved from your visit to our websites to be combined, you must first log out of your social network before entering them.

Complaints to the Data Protection Authority

You have the right to complain to the Data Protection Authority if you are concerned about how we have processed your personal data. Please visit the website for more details at: http://www.dpa.gr/

Changes to the policy

We may revise this policy by posting an updated version on our website or by contacting you via email. This policy was revised on 24/05/2018.

www.fratellipetridi.com is an online store for the sale of products and services via the Internet created by the company named "PETRIDIS", based in Thessaloniki.

The following terms and conditions will apply to the use of the online store with the brand name PETRIDIS, which is located at the electronic address www.fratellipetridi.com. Every user who enters and uses the services of the online store is considered to consent and unconditionally accept the terms set forth herein, without any exception. If any user does not agree with these terms, then they must refrain from using the online store and from any transaction with it.

Terms of Use

PETRIDIS reserves the right to freely modify or revise the terms and conditions of transactions from the online store, whenever it deems necessary, and undertakes the obligation to inform consumers of any change, through the pages of this online store. Contracts through the online store can be drawn up in the Greek language.

Information & Products provided

PETRIDIS is committed to the accuracy, truth, and completeness of the information presented in the online store, both regarding the identity of the company and the transactions provided through the online store. The company, within the framework of good faith, is not responsible and is not bound by errors due to oversight during the entry of electronic data in the store.

Limitation of Liability

PETRIDIS, within the framework of its transactions from the online store, is not liable for further damages that may arise from the execution or non-execution of orders or from the delay in execution, for any reason. The online store with the brand name PETRIDIS cannot provide any guarantee for the availability of products, but undertakes to inform customers in a timely manner about non-availability. The online store provides the content (e.g. information, names, photos, illustrations), products and services available through the website "as is". Under no circumstances is PETRIDIS civilly or criminally liable for any damage (positive, special or consequential, which, by way of example and not limitation, disjunctively or/and cumulatively consists of loss of profits, data, lost profits, monetary satisfaction, etc.) that may be suffered by a visitor of the online store or a third party due to a cause related to the operation or non-operation or/and use of the website or/and inability to provide services or/and products or/and information available through it or/and from any unauthorized interventions by third parties in products or/and services or/and information available through it.

Intellectual Property Rights

All content of the online store, including distinctive titles, marks, images, graphics, photographs, designs, texts, etc., constitute the intellectual property of PETRIDIS and are protected by the relevant provisions of Greek law, European law, and international conventions.
Any copying, transfer, or creation of derivative work based on this content or misleading the public regarding the actual provider of the online store is prohibited. Reproduction, re-publication, uploading, announcement, dissemination or transmission, or any other use of the content in any way or by any means for commercial or other purposes is permitted only with the prior written consent of PETRIDIS or any other copyright holder. The names, images, logos, and distinctive features representing the online store with the Just Petridis trademark or third parties and their products or services are exclusive trademarks of the COMPANY or third parties protected by relevant trademark laws. Their appearance on the website should not in any way be construed as a transfer or assignment of a license or right to use them.

User Responsibility

Users agree and undertake not to use the online store with the Just Petridis trademark for: 1. sending, publishing, e-mailing or transmitting by other means any content that is illegal for any reason, causes illegal offense and harm to the COMPANY or any third party, or violates the confidentiality or privacy of any person's information 2. sending, publishing, e-mailing or transmitting by other means any content that offends good morals, social values, minors, etc. 3. sending, publishing, e-mailing or transmitting by other means any content for which users do not have a right to transmit according to law or existing contracts (such as inside information, proprietary and confidential information acquired or disclosed as part of employment relationships or covered by confidentiality agreements), 4. sending, publishing, e-mailing or transmitting by other means any content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of third parties, 5. sending, publishing, e-mailing or transmitting by other means any material that contains software viruses or any other codes, files or programs designed to interrupt, cause damage, destroy or equip the operation of any software or computer hardware, 6. intentional or unintentional violation of applicable law or provisions, 7. harassment of third parties in any way, 8. collection or storage of personal data about other users.

Links to this website

Links on this site will let you leave the COMPANY's website. The linked sites are not under the control of the COMPANY and the COMPANY is not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites. The COMPANY is not responsible for webcasting or any other form of transmission received from any linked site. The COMPANY is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by the COMPANY of the site.