Exchanges – Returns

At Fratelli Petridi, we want you to be completely satisfied with every purchase. If you wish to exchange a product, you may do so within 14 days of the date you received your order, by following the procedure below.

Exchange Terms & Conditions

Exchanges are made exclusively for another pair of shoes of equal or greater value than the original product.
In case of choosing shoes of higher value, the difference is paid to the courier upon delivery of the new product.
The first exchange is free for orders within Greece, provided it is carried out through our partner courier companies.
For every subsequent exchange of the same order, the customer is charged a shipping fee of €3.50.
For exchanges from countries outside Greece, shipping costs are borne by the customer.
*For the exchange to be accepted, the product must be in excellent condition, unworn, unused, unsoiled, free of damage, and retain its original packaging and all its labels.

1. Contacting the Courier Company

To return the product you wish to exchange, contact one of our partner courier companies to schedule the pickup of your parcel.
Our partner companies are: Geniki Tachydromiki or Courier Center.
Alternatively, you can drop off your parcel at one of the above companies' branches.
If you received your order via BOX NOW, you can return the product easily and quickly using a BOX NOW Locker of your choice.
To return it, simply go to the Locker that suits you and enter your parcel's tracking number (not the PIN).
*To benefit from the first free exchange, you must choose one of our partner courier companies, with shipping charges billed to Fratelli Petridi (recipient charge).
If you choose a different courier company, return costs are borne by the customer.

2. Product Preparation & Return

Place the product you wish to exchange in its original packaging and protect it with suitable outer wrapping to avoid any damage during transport.
Inside the parcel, please note the following on the product return form (at the bottom of your order's accompanying document):
-The product you wish to return.
-The new design, size, or color you desire.
-The necessary contact and shipping details for the new product.
Exchanges can also be made at our physical stores for products of equal or greater value.

Return Address

To return your product, you can use the sender's address listed on your original order's voucher or send your parcel to the following address:

Fratelli Petridi
18 Ermou St.
10563, Athens
Tel: 211 199 1916
Attn: E-shop (please mention this in the shipping voucher comments).

3. Exchange Completion Time

Once you hand over your parcel to the courier company, it usually takes 1–2 business days for it to be received by Fratelli Petridi.
After receipt, product inspection, and completion of the exchange process, the delivery of the new product usually takes place within 1–2 additional business days, depending on the delivery area.
The above times are indicative and may vary depending on transport conditions.
For any clarification regarding the exchange process or for help in choosing your new product, you can contact the Fratelli Petridi team at 211 199 1916.

Customer Service Phone Hours:

Monday – Friday: 09:00 – 17:00

The sender is responsible for the safe transport of the product until it is received by Fratelli Petridi.

Refunds

At Fratelli Petridi, we want you to be completely satisfied with your purchases. If for any reason you wish to return your order, you have the right to request a refund within fourteen (14) calendar days of receipt.

Return Procedure

To return a product, please contact our online store at 211 199 1916 to receive the necessary instructions.

Then, pack the product carefully and send it to our returns address.

Return Conditions

The product must:
-Be in excellent condition, with no damage or signs of use beyond necessary testing.

-Retain all its original labels.

-Be returned in its original packaging, along with the accompanying documents.

-Preferably be accompanied by the purchase receipt to facilitate order identification.

Return Costs

In the event of a full or partial return of products, a fee of €4.90 will be deducted from the total refunded amount.

If you use our return service billed to Fratelli Petridi, the above amount will be deducted from your refund.

For returns of orders from countries outside Greece, shipping costs are borne by the customer.

The above charges do not apply in cases where legislation provides for free restitution due to a defective or non-conforming product.

Refund Methods

Refunds are processed based on the original payment method in one of the following ways:

• Credit or debit card: Refund to the card used for the purchase.

• Bank deposit: Deposit of the refunded amount into the customer's bank account, where applicable.

• PayPal: Refund via PayPal.

The refund will be made without undue delay and in accordance with legal deadlines. Fratelli Petridi may wait to receive the returned products or proof of their shipment, in accordance with the law.

Defective Products

If the product you received is defective or does not meet the agreed characteristics, please contact us at 211 199 1916.
Replacement is provided at no extra cost to the customer, in accordance with applicable law.

Return Address

You can use the sender's address listed on your original order's voucher or the following address:

Fratelli Petridi
18 Ermou St.
10563, Athens
Tel: 211 199 1916
Attn: E-shop (in the shipping voucher comments)

7. Contact

For any information or clarification regarding the refund process, you can contact us at
211 199 1916.

Customer Service Phone Hours:

Monday – Friday: 09:00 – 17:00

This policy is applied without prejudice to the rights provided by current consumer protection legislation.